How can we help?
Most answers are below. If not, we reply within a day.
How does the 7-day free trial work?+
Start Pro and you get 7 days of everything at no cost — unlimited AI plans, the Rovo chat, budgets, journals and photos. Cancel before it ends and you're not charged. After that it's $4.99/month, or less on the quarterly and yearly plans.
How do I cancel my subscription?+
Settings → Plan & billing → Cancel. Your access continues to the end of the current billing period, and every trip stays exactly as it is.
Can I get a refund?+
If triprovo isn't for you, write to us within 7 days of your first payment and we'll refund it in full. After that you can cancel any time; partial periods aren't refunded.
How does Rovo draft an itinerary?+
It takes your destination, dates, budget, travel style and interests and writes a day-by-day plan of real places in walking order, with opening hours and cost estimates. Ask it for swaps, gaps or a calmer day from the chat and it edits the plan in place.
Can I add my own places?+
Yes. Add a stop to any day, paste a TikTok, Reel, Maps pin or blog link under Saved to pull the spots out, then drop them into a day.
How do I plan with friends?+
Open the trip → People → invite by email. They see the itinerary, map, bookings and split, and can add spots of their own. Pro is per trip owner, so your invitees get the Pro features on your trip.
Can I use triprovo on my phone?+
Yes — there's an iOS app, and everything syncs with the web. Your trips, saved spots and packing list are the same in both.